Eligible products may be returned within 30 calendar days after confirmed delivery. Contact us before the 30-day period expires. Eligibility remains subject to this policy.

Before sending an item back, email service@keldumaro.com.

• Your order number.
• The product name or description.
• The reason for the return.
• Relevant photographs or videos where appropriate.
• For damaged, incomplete, or incorrect orders: photographs of exterior packaging and the shipping label.

Customer support will review the request and provide instructions if approved.

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by law, an eligible preference-based return should generally be:

• Unused and in original condition.
• Complete, unaltered, and not intentionally damaged.
• Returned with all original parts, accessories, inserts, and included materials.
• Returned in original protective packaging where reasonably possible.
• In a condition allowing reasonable inspection or resale.
• Accompanied by proof of purchase or the order number.

Opening the shipping package does not automatically make a product ineligible if it remains complete, unused, undamaged, and otherwise meets the conditions.

For swimwear-adjacent accessories and water-contact products, please do not use the item in water when only checking size, fit, color, or preference. Handle silicone, foam, fabric, seals, straps, lenses, coatings, and electronic components carefully during inspection.

Keldumaro™ offers swim-training tools, personal swim accessories, pool-care equipment, changing essentials, and poolside products. Depending on the item, minor variations may occur in finish, texture, color tone, dimensions, weight, seam placement, printed markings, foam density, silicone flexibility, or assembly.

These variations are not necessarily defects. If you do not prefer the color, size, feel, visual style, or overall appearance, you may request a return within 30 days. Unless a confirmed product or fulfillment problem is attributable to us, it will be treated as preference-based.

Do not automatically send merchandise to our registered business address. After review and approval, customer support will provide the return warehouse address and instructions.

Unauthorized returns or parcels sent to an incorrect location may be delayed, rejected, lost, or ineligible for processing.

Certain products may not qualify for preference-based returns because of personalization, product condition, hygiene, safety, or other legitimate considerations. These may include:

• Customized or personalized products.
• Gift cards.
• Products identified as “Final Sale” or non-returnable before purchase.
• Items used in water where hygiene or safety makes resale inappropriate, when the return is preference-based.
• Items materially altered, misused, or damaged after delivery for reasons unrelated to an original problem.
• Products with missing parts or in a condition preventing reasonable inspection.

Discounted or promotional items remain eligible unless clearly identified as “Final Sale” or non-returnable. These limits do not remove rights that applicable law does not permit us to exclude.

Inspect your order promptly. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery.

Include your order number, a description, and clear photographs or videos of the product, packaging, and shipping label where appropriate. After review and confirmation, we will provide an appropriate solution at no additional cost for an error attributable to us.

Preference-based returns: The customer is generally responsible for return shipping costs when a return results from a change of mind, personal preference, incorrect selection, or another reason not attributable to us.

Confirmed problems attributable to us: We will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns. No restocking fee is charged for an approved return.

For preference-based returns, use a reliable, trackable service and retain the receipt and tracking number until completion. Keldumaro™ cannot guarantee receipt of a parcel shipped without tracking or sent to an address not provided by support.

After an approved return reaches the designated location, it may be inspected. Once received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5–10 business days. Your payment provider may require additional time to post it.

Approved refunds are normally issued to the original payment method. If it cannot accept the refund, customer support will work with the applicable provider to determine an appropriate alternative where permitted.

Depending on the circumstances, we may determine that a refund or replacement can be provided without requiring return of the item.

Exchanges depend on current inventory and availability. Minor variations may occur between products. If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order.

Submit cancellation requests as soon as possible. We will make reasonable efforts to cancel before fulfillment begins, but cancellation cannot be guaranteed after processing, packing, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy explains our standard return and refund procedures. It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.